Frequently Asked Questions
1. When is the next shipment of the subscription box?
Shipments go out at the 25th of the month. This is to allow time for as many people as possible to sign up for the box for that month.
2. Are your dice balanced?
Yes. BUT. In reality all dice regardless of manufacturer are a little unbalanced. Some people want perfect casino standards for the balance of their dice. We can't get there. These dice are for casual play not for gambling. In short, if you are happy with Chessex dice balance, you're probably going to be happy with our dice. If you are unhappy, see question three below. :)
3. I am not impressed by my order or this month's box. Now what?
If you are not satisfied with your box reach out to us. We will work with you on getting you a replacement or refund. Above all else we want happy customers... ok, so we really want to sell dice above all else but happy customers is a CLOSE second. :)
4. What materials do your dice use?
In general, the materials are either acrylic, metal, or gemstone. It depends on the month. We also want to do some wood sets but that is actually surprisingly expensive. We can get there... yet.
5. Where are your dice made?
The dice are made across the world by different partners. So far we work with companies in Russia, Poland (Q-Workshop), and Hong Kong.
6. Do you do requests?
We do customs requests BUT it ain't cheap. We have to run them in series of at least 500 copies. This means a special request will cost you about 6k and you'd get ALOT of them. No one's taken us up on that. Go figure.
7. Where can we get special deals and discounts?
For deals, there are a few ways. We run specials through our instagram page. There is no regularity to that though. Also, we have partnerships with a bunch of podcasts. They offer our promo codes for discounts.
8. Can you tell us more about each of the dice boxes?
$5 Sampler Box - This is one die. It will always be out of the standard sizes (4, 6, 8, 10, 12, or 20) and it will be linked to a larger new set or kickstarter. This box is if you want to just get a small little cool thing once a month.
$12 Basic Box - This includes whatever die is in the sampler box plus a full set of acrylic dice. The acrylic dice set will not always be rare but they will be pretty. This is for people that want dice just not to break the bank.
$22 Original Box - This is where the fun is for me. This is where we design custom sets. Some of them in limited runs. These are in different shapes and sizes and this is where we come up with of original engraving designs. We haven't done and alternative shapes just yet but that is on the horizon.