I'm sipping tea in my living room, amongst an explosion of Halloween decorations, setting up posts for the upcoming Spooky Sale.
Suddenly, a message on Slack from our glorious leader, Dave. "I was doing research into price points for other companies and [redacted] has liquid core too, but they don't sell during the winter in fear of the core freezing."
My first thought is admittedly, "why would you put dice in the freezer?"
Then it dawns on me. Not everyone lives in Southern California.
We're about to send these swirling globes of glittery magic across the world, and they'll be spending plenty of time in shipping containers and delivery vehicles. In late November.
I immediately take to Google and search for examples to see how bad the damage will be.
a Reddit post from u/Supriselobotomy pops up in my results:
I share the image on Slack. Maria, ever the customer guardian, declares, "I do not want that picture showing up on our reviews... can they be made with alcohol instead of water?"
Dave is on the line with our manufacturer to see what can be done to prevent sub box delay and/or devastation.
Bated breath while we wait for a response. Our minds are racing to come up with an alternative set to include alongside Merrymint for November's delivery.
Then, from Dave, "(Our manufacturer) already puts alcohol in them. We are safe. She was all like, 'Put them in the freezer, see for yourself.'"
Now don't get me wrong, we trust our manufacturers whole-heartedly. At the end of the day, however, our customers' satisfaction eclipses all.
So, what did we do?
Twelve hours later, Snow Globe was still a fully liquid core set of magical goodness, and our minds were put at ease knowing that the November plans were to remain steady and strong.
So go ahead, get nuts! Put those dice in the freezer! Live a little!