We wanted to answer some frequently asked questions about the delayed February box shipment. Below are the most common questions we are asked. Also, come back here if you want the latest news. We will be updating this blog post as details on the February box develop.
Where is my February box?
February's subscription box is late. We had a production issue that caused us to not get the engravings done in time. February is Chinese new year and that is a BIG deal. Our workers get most of the month off and this only compounded the tardiness of the set.
I'm being charged for March but I never got the February Box?
Yes, the good news is that the March boxes are right on track and we are going to ship those next week. The February boxes will be delayed until later this month. But please know it is our top priority as a company to get you the February dice as soon as we possibly can.
Can you give me something for making us wait?
Yes, we sent out a $5 coupon last week to our mailing list as an apology, also, we ordered a new round of Healer Infinity dice in a special color. Once they are complete they will go into a future subscription box as bonus content as an additional way to try to make this right..
Again, I'm truly sorry for the delay.
Dice Envy, Owner
UPDATE: Manufacture says they will Arrive on March 24th. We will ship the day we get them.